Additional Medical Programs

When you enroll in an BCBSIL medical plan through Smiths, you have access to a number of programs to help you stay well, including:

TextCare

If you need access to medical care, TextCare provides board-certified providers via text message – 24/7. Services include: 

• Direct access to on-demand, high-quality care 
• Discuss primary and urgent care needs, chronic condition management and routine medication needs 
• Get support finding and scheduling a specialist visit 
• Appointments are not required, simply text for care 
• Accessible via text message and video chat – there’s no app to download and no fees or copays to use the service! 

Benefits Value Advisors (BVA’s)

BVAs are an exclusive perk of Smiths Group’s BCBSIL medical plans. They make it easier to use your health plan, while helping you save time and money. They are available 24 hours a day, seven days a week to explain your benefits and provide guidance on how to use them. BVAs will also help you:

• Find a doctor or facility
• Get cost estimates for procedures and services
• Schedule appointments
• Set up prior authorizations (if needed)

In addition, you can access Provider Finder® to search for in-network doctors, hospitals and more.

Blue Access for Members (BAM)

Get the most from your healthcare benefits with BAM. When you enroll in a BCBSIL medical plan through Smiths, you and all covered dependents age 18 and up can create a BAM account. With BAM, you can: 

• Find care – search for in-network doctors, hospitals, pharmacies, and other health care providers 
• Estimate the out-of-pocket costs for medical procedures, treatments, and tests 
• Get your digital member ID card 
• Check the status or history of a claim 
• View or print Explanation of Benefits statements 
• Sign up for text or email alerts 

Cancer Services and Support 

Certified Oncology Clinicians from BCBCIL, along with medical experts via a vendor partner, help members with a cancer diagnosis achieve optimal health outcomes, quality of life and cost-effective care. 

Women’s and Family Health 

Comprehensive support for fertility, pregnancy, parenting, and menopause. 

Digital Health Programs 

Complementary digital coaching delivered by premier, preferred vendors helps reduce risks involved with costly chronic disease categories. 

Well onTarget Member Wellness Portal 

Personalized action plans, along with fitness and nutrition device integration, to help jump start your journey toward overall wellbeing. This includes a six-week-long digital self-management program for tobacco cessation. 

One-on-One Coaching 

Professionally certified coaches offer counseling on health and lifestyle issues through phone contact or secure messaging via the interactive Well onTarget portal. 

Fitness Program 

You can choose a fitness program plan option that best fits your family’s budget and preferences. 

24/7 Nurseline: 

Nurses can guide you to the appropriate level of care for your health issue, answer general health questions, and direct you to an audio library of 1,000+ health topics or to other programs that may be helpful.